We understand that sometimes a product may not meet your expectations, and we are committed to ensuring your satisfaction.

1. Eligibility for Returns: We accept returns within 3 days from the date of receiving. To be eligible for a return, the item must be in its original condition, unworn, and in its original packaging. Items that show signs of wear, damage, or alteration are not eligible for return.
2. Initiating a Return: To initiate a return, please contact our Customer Support team at returns@sbrasso.com within the specified return period. Provide your order number, a detailed description of the reason for the return, and clear photographs if the item is damaged or defective.
3. Return Authorization: Upon review of your request, our Customer Support team will provide you with a Return Authorization (RA) number and instructions on how to return the item. Please do not ship the item back without an RA number, as it helps us expedite the processing of your return.
4. Packaging and Shipping: Pack the item securely in its original packaging, including all accessories and documentation. Clearly mark the RA number on the outside of the package. You are responsible for the cost of return shipping unless the item is confirmed to be damaged, defective, or the wrong item was shipped.
5. Inspection and Processing: Once we receive the returned item, our quality control team will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process the refund or exchange within 7 days of receiving the item. Refunds will be issued to the original payment method.
6. Refund Details: Refunds will be issued for the purchase price of the returned item, excluding any shipping or handling fees. If the original payment method is no longer valid, we will issue the refund in the form of store credit.
7. Damaged, Defective, or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us immediately at returns@sbrasso.com. We will arrange for the return shipping and promptly send you a replacement or issue a refund.
8. Customized and Personalized Items: Unfortunately, we cannot accept returns for customized or personalized items unless they are damaged or defective. Please carefully review your customization choices before completing your purchase.

Your satisfaction is our priority, and we appreciate your trust in Sbrasso.com. We strive to make the return process straightforward and transparent, allowing you to shop with confidence.